Right of withdrawal and cooling-off period

You have a 14-day cooling-off period from the moment you received your order. Within this period you may return the order without giving a reason. The product must meet the following conditions:

• The product is unused, undamaged and as close to its original condition as possible.

• The product is returned — where possible — in its original packaging.

• The product has been resent to me within 14 days of receipt.
   

Please note: personalised or custom-made products are excluded from the right of withdrawal, unless there is a defect or an error on my part.

How do you register a return?

The returns process is straightforward:

1. Register your return: send an email to info@theodoorsartworks.com with your order number and the reason for return. You may also use the model withdrawal form (see the bottom of this page).

2. Pack the product carefully: use the original packaging where possible and include the original invoice in the parcel.

3. Send the parcel to: Varenkamp 91, 7815 CB Emmen. Keep your proof of postage until the return has been processed.

4. Receive your refund: once I have received and checked your return, I will process the refund. This will happen within 14 days of receiving the return, via the same payment method.

Cost of returns

Return costs are at your expense, unless the product is defective or you have received the wrong product — in those cases I will cover the shipping costs.

For exchanges for a different product, I will cover the shipping costs of the new shipment.

Refund

The refund will be made via the same payment method you used for the order, within 14 days of receiving the returned order. You will receive a confirmation email once the amount has been refunded. Any diminution in value resulting from use beyond what is necessary may be charged.

Exchange

Would you prefer to receive a different product instead of a refund? Please indicate this when registering your return. Provided the desired product is in stock, I will reserve it for you.

Frequently asked questions about returns

Can I return my order to a physical shop?

• Theodoors Artworks does not have a physical shop. Returns are by post only.

What should I do if my product arrived damaged?

• Please contact me as soon as possible at info@theodoorsartworks.com, with photos of the damaged product. I will arrange an appropriate solution as quickly as possible.

Can I return a product after the return period?

• No, after the 14-day cooling-off period I am unfortunately unable to accept returns, unless there is a defect in the product.

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Model Withdrawal Form

• Use this form only when you wish to withdraw from the contract. You do not have to use it if you register by email — it is only provided as a template.

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Click here for withdrawel form.